Privacy Policy

Blackframe Consulting Inc., doing business as Professor Town ("we," "our," or "us"), operates a career coaching service. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, book a session through Calendly, or otherwise engage with our services.

By using our website or services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website or services.

1. Information We Collect

Information you provide directly:

• Full name and email address (when booking a session or subscribing to our mailing list)
• Documents you share with us, such as your CV, resume, cover letters, or other career-related materials
• Billing and invoicing information (name, address, and payment details) when you engage our paid services
• Any other information you voluntarily provide during coaching sessions or communications

Information collected automatically:

• Device and browser information (e.g., IP address, browser type, operating system)
• Usage data such as pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies (see Section 6 below)

2. How We Use Your Information

We use your personal information for the following purposes:

• To schedule and deliver career coaching sessions
• To communicate with you about bookings, services, and follow-ups
• To send you newsletters or marketing emails (only with your consent)
• To process payments and manage invoices
• To improve our website, services, and user experience
• To comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your data with:

• Service providers: Tools we use to operate our business, including Calendly (scheduling), ConvertKit (email marketing), PostHog (analytics), and payment processors
• Legal requirements: If required by law, regulation, or legal process
• Business transfers: In connection with a merger, acquisition, or sale of assets

All third-party providers are contractually obligated to handle your data securely and only for the purposes we specify.

4. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. If you request deletion of your data, we will comply within a reasonable timeframe, subject to any legal obligations to retain certain records.

5. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal information
• Withdraw consent for marketing communications at any time
• Request a copy of your data in a portable format

To exercise any of these rights, please contact us at the email address listed below.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Analyze website traffic and usage patterns (via PostHog)
• Remember your preferences
• Deliver relevant content

You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

10. SMS/Text Messaging

Users may opt in to receive SMS messages from Professor Town by checking the consent checkbox on our contact or booking forms. Types of messages include: appointment reminders, booking confirmations, and promotional/marketing messages about Professor Town services. Message frequency varies. Users can opt out at any time by replying STOP to any message. Reply HELP for support. Msg & data rates may apply.

Professor Town will not sell, rent, or share your mobile phone number or any personal information collected via SMS opt-in with third parties or affiliates for marketing or promotional purposes. Your information may only be shared with service providers who assist us in delivering SMS messages (e.g., our messaging platform), and only as necessary to provide the service.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Blackframe Consulting Inc.
doing business as Professor Town
Email: hello@professortown.com